1. What is your return policy?

We offer a 15-day return policy. If you are not completely satisfied with your purchase, you can return it within 15 days of receiving the item for a refund or exchange.

2. How do I initiate a return?

To initiate a return, don't hesitate to contact our customer support team through KingbearSquad@gmail.com. They will guide you through the return process and provide you with a return authorization (RA) number if necessary.

3. What items are eligible for return?

Most of our products are eligible for return within 15 days of receipt. However, some exclusions may apply, such as personalized or customized items, sale items, and Clearance items. Please refer to our Return Policy page for more details.

4. Is there a restocking fee for returns?

We do not charge a restocking fee for most returns. However, if the item is returned damaged or not in its original condition, we may deduct a restocking fee from your refund.

5. How should I package my return?

Please ensure the item is returned in its original packaging, including all accessories and documentation. Use a sturdy box to protect the product during transit.

6. Who is responsible for return shipping costs?

The customer is responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid return shipping label.

7. How long does it take to process a return?

Once we receive your returned item, it may take up to 15 business days to process the return and issue a refund or exchange. We will notify you via email once the process is complete.

8. Can I exchange an item instead of returning it for a refund?

Yes, we offer exchanges for eligible items. Please get in touch with our customer support team to arrange an exchange.

9. What if my item arrives damaged or defective?

If your item arrives damaged or defective, don't hesitate to contact us within 48 hours of receiving the item, and we will arrange for a replacement or a refund, including return shipping costs.

10. Do you offer international returns?

Yes, we accept international returns. However, international customers are responsible for all return shipping costs and customs fees.

11. Can I return an item in-store if I made the purchase online?

Our returns must be initiated through our online store.

12. How will I receive my refund?

Refunds will be issued to the original payment method used during the purchase. Please allow up to 15 business days for the refund to appear in your account, depending on your payment provider.

13. What if I have more questions about returns?

If you have any additional questions or concerns about our return policy, please feel free to contact our customer support team through Kingbearsquad@gmail.com  We are here to assist you.

Please note that this FAQ is subject to change, and we recommend checking our website or contacting our customer support team for the most up-to-date information regarding our return policy.