Refund policy
Every item we sell is made or printed for your order. Because of that, we do not accept returns or give refunds for a change of mind, but we will make it right if something is wrong.
If something is wrong
- PDF editions (custom word searches, storybooks and Their Life in Puzzles): if something needs changing, such as a misspelled name or a missing word, tell us and we will fix it and email it again at no charge.
- Printed books and packs: if a book arrives damaged or misprinted, or has a mistake we made, we will replace it at no cost. Please include a photo of the problem.
Write to erschenjr@gmail.com within 30 days of delivery and include your order number. If we cannot fix or replace the item, we will refund it.
Cancellations
If you cancel before we start work on your order, we refund it in full. Once a printed book has been sent to print, that part of the order cannot be cancelled. If we cannot fill an order, for example because we cannot ship to the address, we cancel it and refund it in full.
How refunds are paid
Refunds go back to your original payment method. Your bank may take 5 to 10 business days to show the refund.
This policy does not affect your rights under your local consumer law.